New Toyota and Used Car Dealership in Greensboro NC

Rice Toyota Scion is your official Greensboro, NC Toyota Scion and Used Car Dealership. As a locally owned and family operated car dealership, we take great pride in our positive reputation as one of the leading North Carolina Toyota dealerships serving our wide range of Greensboro, High Point, Winston Salem, and greater Triad area customers with new and used cars, auto financing and leasing options, car service, certified auto body repair, car parts and aftermarket accessories sales, as well as Toyota rental cars. Start by researching our entire Gas and Hybrid inventory online for a new 4RunnerAvalonCamryCorollaFJ CruiserHighlanderLandcruiserPriusPrius cPrius vRAV4SequoiaSienna,TacomaTundraVenza, or Yaris. You can search our inventory for a Toyota Certified Used Vehicle or a variety of other used cars, email us to get a quick quote, search for monthly finance and lease specials on most any new Toyota and Scion or simply calculate estimated monthly payment options. You can easily  schedule your next service appointment online, reserve a Toyota rent a car for a family road trip or to try before you buy. Search for specific car parts or browse our accessories store for nearly everything automotive; such as window tint, wheels, audio, or DVD entertainment systems. For all of your auto body repair needs, take a virtual tour of our state of the art Toyota Scion Certified Collision Center. Our entire Rice Toyota team is standing by and ready to help you with all of your automotive needs. Our mission is to provide you with the best car products and customer service that respect both your time as well as your budget. Here at Rice Toyota, “We Treat You Right!”

Customer Reviews

I gave a 3 for customer service and a 3 for overall experience because of my experience with Susan Scoggins, whom I would rate a 2 for customer service, not Robert Byman. Robert, the salesman, did a great job and was very friendly and easy to negotiate with and display good customer service, I would his customer service as a 4. So, my overall customer service is an average of the two. I have no problems with Robert. That is why a gave a 4 for friendliness. Below I have explained the issues I ... I encountered with Susan. I feel she displayed a poor level of customer service.Robert helped me get the price I asked for and tried to help me with my loan process. This is when Susan stepped in. She and my bank went back and forth about what documentation she needed from my bank for proof that the Rice would get their money. My bank faxed over the papers for me to sign and in those papers was a letter of intent that Rice Toyota would get an overnighted check from my bank. This wasn't good enough for Susan because they didn't give a date, so she asked me to sign the dealerships loan papers in case my bank didn't come through with the money. I was reluctant to sign these papers for fear of them mistakenly being filed and me owing money that I really shouldn't owe. During this whole process Susan was not very friendly and I feel like she was not really listening to what I was trying to say. Her only concern was getting the money (which is understandable, but should not be shown that aggressively in front of the customer). As a compromise, I agreed to sign the loan papers if she would send me a copy of the voided loan papers once they received the check from my bank, that way I have it for my records. It has been a month since I purchased the car and I have yet to receive the information I requested. I have called twice and left voice mails for Susan asking if she would please send me a copy of the voided loan papers or a letter signed by her saying that those papers have been voided. She has not returned either of my phone calls and has still not sent the information I requested. I feel as though good customer service should still be shown even after the vehicle has been purchased; and my request to get a copy of the voided loan papers I signed for the dealership is not unreasonable. I hope that action will be taken to correct this kind of service so that future customers do not have such a frustrating experience at Rice Toyota.
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Sales Hours:

MON-FRI: 8:30AM - 8:00PM SAT: 9:00AM - 7:00PM SUN: 1:00PM - 5:00PM